For Retail Customers
Due to COVID-19 and circumstances for carriers, we are aware of current carrier network delays both nationally and internationally.
During this time, we do our best to select the carrier to your location.
Please see the relevant link for the carrier that has been nominated for your order. You will be notified of your carrier via an automatic email on the day of despatch.
- Australian Capital Territory, New South Wales, and Victoria – We understand that due to Government restrictions, some delays may occur in some orders being delivered in this state.
All Carrier Notice (Published 8 September 2021):
- Carriers are reporting backlogs and increased service demand. As a result, there may be a delay in your order getting to you. Please allow up to 4 weeks. Whilst this is quite a long wait time, we are doing our best in monitoring the best delivery methods for each state and territory.
Shipping within Australia
- Shipping is FREE for all orders of AU$75 or over within Australia.
- Orders below AU$75 are charged a flat delivery rate of AU$10 within Australia.
- Orders below AU$200 are charged a flat delivery rate of AU$55.
- Orders above AU$200 are charged a flat delivery rate of AU$35.
Will I have to pay any additional duties & taxes?
- You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.
- We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by PERSONAL CARE INNOVATIONS PTY LTD.
- If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information
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