Shipping Information

For Retail Customers

Due to COVID-19 and circumstances for carriers, we are aware of current carrier network delays both nationally and internationally.

During this time, we do our best to select the carrier to your location.

Please see the relevant link for the carrier that has been nominated for your order. You will be notified of your carrier via an automatic email on the day of despatch.

Localised Disruptions:

Australian Capital Territory, New South Wales, and Victoria – We understand that due to Government restrictions, some delays may occur in some orders being delivered in this state.

All Carrier Notice (Published 8 September 2021):

Carriers are reporting backlogs and increased service demand. As a result, there may be a delay in your order getting to you. Please allow up to 4 weeks. Whilst this is quite a long wait time, we are doing our best in monitoring the best delivery methods for each state and territory.

Carrier	Status
Australia Post - Domestic - eParcel	Delays may occur due to events along the journey in getting to you. Orders sent on this network will be defaulted to Authority to Leave where possible and will not be requesting a physical signature from the customer/receiver. See more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays
Australia Post - Domestic - Express	Delays may occur due to events along the journey in getting to you. This service is being prioritised over standard eParcel. Service Guarantee has been temporarily suspended due to demand. Orders sent on this network will be defaulted to Authority to Leave where possible and will not be requesting a physical signature from the customer/receiver. See more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee
Australia Post - International	Current impacts and delays. For country specific information, please click on the carrier link below. See more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
CouriersPlease	Delays may occur due to events along the journey in getting to you. We request that you allow this buffer on delivery times and please do not lodge an enquiry until after this period. Orders sent on this network will be defaulted to Authority to Leave where possible and will not be requesting a physical signature from the customer/receiver.
DHL	Temporary service adjustments. For country specific information, please click on the carrier link below. See more – https://www.simplydhl.com/covid-19updates
TNT/FedEx *TNT Road Express* *TNT Overnight Express* *TNT International (Australia to New Zealand)*	Delays may occur due to events along the journey in getting to you. This applies to all TNT and FedEx services. Impacts and delays expected on overseas freight. For overseas specific information, please click on the carrier link below. See more – https://www.tnt.com/dam/tnt_campaign_media/global_media_library/covid-19-docs/fedex-covid-service-update-en-au.pdf
Toll IPEC	Due to social distancing, hygiene requirements and border controls, there may be some delays to the delivery of your freight across our network approximately 5 business days across the Toll IPEC network. See more – https://www.tollgroup.com/toll-service-updates
Toll Global (Australia to New Zealand)	Global Parcel service deliveries to and from Australia may be delayed as a result of increased government regulations and restrictions in a number of countries. For orders going to New Zealand, this may take longer than usual to arrive. See more – https://www.tollgroup.com/toll-service-updates

Shipping within Australia

Shipping is FREE for all orders of AU$75 or over within Australia.
Orders below AU$75 are charged a flat delivery rate of AU$10 within Australia.

International shipping

Orders below AU$200 are charged a flat delivery rate of AU$55.
Orders above AU$200 are charged a flat delivery rate of AU$35.

Will I have to pay any additional duties & taxes?

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.
We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by PERSONAL CARE INNOVATIONS PTY LTD.
If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information