Shipping Information

For Retail Customers

Due to COVID-19 we are aware of current carrier network delays both nationally and internationally.

Please see the relevant link for the carrier that has been nominated for your order.

Carrier

Status

Australia Post - Domestic - eParcel

Impacts and delays expected.

 

 

Orders sent on this network will be defaulted to Authority to Leave where possible and will not be requesting a physical signature from the customer/receiver.

 

See more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays

Australia Post - Domestic - Express

This service is being prioritised over standard eParcel. Service Guarantee has been temporarily suspended due to demand.

 

Express Post service is seeing significant delays in delivery. This means that parcels shipped via Express Post could take five business days or more to reach their destination.

 

Orders sent on this network will be defaulted to Authority to Leave where possible and will not be requesting a physical signature from the customer/receiver.

 

See more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee

Australia Post - International

Impacts and delays expected. For country specific information, please click on the carrier link below.

 

See more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

CouriersPlease

Delivery delays of 1-3 days are to be expected at present. For Western Australia orders, this may be longer. We request that you allow this buffer on delivery times and please do not lodge an enquiry until after this period.

 

Orders sent on this network will be defaulted to Authority to Leave where possible and will not be requesting a physical signature from the customer/receiver.

 

See more – https://support.shippit.com/hc/en-us/articles/360045392894-CouriersPlease-Service-Updates

https://www.couriersplease.com.au/About/Latest-News

DHL

Temporary service adjustments. For country specific information, please click on the carrier link below.

 

See more – https://www.simplydhl.com/covid-19updates

TNT/Fedex

Delays on a portion of consignments of approximately 2 business days within Australia.

Impacts and delays expected on overseas freight. For overseas specific information, please click on the carrier link below. 

 

See more – https://www.tnt.com/dam/tnt_campaign_media/global_media_library/covid-19-docs/fedex-covid-service-update-en-au.pdf

Toll IPEC

Due to social distancing, hygiene requirements and border controls, there may be some delays to the delivery of your freight across our network approximately 3 business days across the Toll IPEC network. 

 

See more – https://www.tollgroup.com/toll-service-updates

Toll Global (Australia to New Zealand)

Toll Global Express New Zealand will continue to operate during the current lockdown. Global Parcel service deliveries to and from Australia may be delayed as a result of increased government regulations and restrictions in a number of countries.

 

See more – https://www.tollgroup.com/toll-service-updates

    Shipping within Australia

    • Shipping is FREE for all orders of AU$75 or over within Australia.
    • Orders below AU$75 are charged a flat delivery rate of AU$20 within Australia.

    International shipping

    • Orders below AU$200 are charged a flat delivery rate of AU$40.
    • Orders above AU$200 are charged a flat delivery rate of AU$20.

    Will I have to pay any additional duties & taxes?

    • You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.
    • We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by LA CLINICA FOR SKIN AND BODY
    • If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information